The Personal Data Protection Act (PDPA) in Malaysia was enacted in 2010 and came into effect in 2013. It regulates the collection, use, and storage of personal data in commercial transactions. The act applies to organizations operating in Malaysia and requires them to obtain consent from individuals before collecting, using, or disclosing their personal data. Organizations are also required to take appropriate measures to protect personal data from unauthorized access, alteration, or disclosure. Penalties for non-compliance can include fines and imprisonment.
We are bound to this act even if the work is with a company outside the country. We take your privacy seriously.
All our virtual healthcare assistants have been individually vetted, background checks carried out and have HIPAA certificates of training to further underline their understanding of data security. Once agreed, we will sign a contract agreement, just as you would any other contractor who may have access to PHI (protected health information). You would treat them like any other user of your system with periodic HIPAA security audit protocols.